Terms of service

1. Who we are

Web Inclusion Lab ("the lab", "we") provides accessibility auditing, document remediation, and related consulting services. Contact: support@webinclusionlab.com.

2. Engagements and billing

Every engagement begins with a written scope and fixed quote, agreed by email before any work is billed. The quote does not change unless you change the scope, in which case we re-quote in writing first. Invoices are due within 30 days unless the quote says otherwise.

3. Your responsibilities

You confirm that you have the right to submit any document or website you send us for work, and that doing so violates no one else's rights or confidentiality obligations. You agree not to use the client portal to transmit malicious files or content unrelated to an engagement.

4. Ownership and confidentiality

You own your documents at every stage. Remediated files and reports become yours fully on payment of the corresponding invoice. We keep everything you send us confidential, use it only for your project, and will sign a mutual confidentiality agreement on request before you send anything.

5. What our conformance statements mean

Where we state that a deliverable conforms to WCAG 2.2, PDF/UA, or Section 508, that statement describes the testing we actually performed and the results we obtained, and we provide the evidence. It is not legal advice and not a guarantee against legal claims, which no provider can honestly offer. Fitness of our findings for any particular legal or regulatory purpose is for you and your counsel to determine.

6. If something we delivered is wrong

If a deliverable fails the verification standard we quoted, tell us and we fix it at no charge; if we cannot make it pass, you get that money back. Details are in the refund policy, which is part of these terms.

7. Limitation of liability

To the maximum extent the law allows, the lab's total liability arising out of an engagement is capped at the fees you paid for that engagement, and neither party is liable to the other for indirect or consequential damages. Nothing in these terms limits liability that cannot lawfully be limited.

8. The website

This website is provided as-is. We work hard to keep it accurate and available, but we do not warrant uninterrupted operation. Published prices are honored for quotes issued while they are posted.

9. Governing law

These terms are governed by the laws of the State of Minnesota, United States, and disputes belong to the state or federal courts located in Minnesota.

10. Changes

We may update these terms; changes appear on this page with a new effective date and apply to engagements quoted after that date. The terms in force when you accepted a quote govern that engagement.

Effective July 31, 2026.